Tutorial for Glance on Mac
Tutorial Topics
Sign Up
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Install Glance
Glance software must be installed on your Mac (or PC) before you can show its screen. Download now. Open the Glance Package to start the install.
Glance places a "G" icon in your dock and (optionally) your menu bar. You use Glance by clicking the "G" to open its one-button menu.
The Glance Menu
Click the "G"-icon in your dock or menu bar to open Glance's one-button menu. The menu lets you start, run and end Glance sessions easily.
Tip: To open the dock's G-icon menu, control-click (right-click) it.
Single-click the "G" icon to see Glance's menu.
Start Session - Show My Screen makes it possible for guests to see your live Mac screen. If you are starting your first session, you will be prompted to enter your Glance Address and password. Choose this to host a web demo, webinar or presentation.
Start Session - View Guest's Screen allows you to see or control your guest's screen. Your guest will be asked to run Glance from their Mac or PC and confirm they want to allow you to see (and optionally control) their screen. Choose this to provide remote support or view documents or applications on your guests screen.
Join Session lets you view a Glance session using Glance's built-in viewer.
Settings... lets you control how Glance behaves.
The Account tab shows your Glance Address. Clear blanks the Glance Address and Password. Manage takes you to the login page for your account online, where account administrators can view detailed usage reports, add and remove Glance Addresses, update billing information, and change passwords. You should never need to change the Glance Service address.
The Options tab lets you select how Glance generates session keys. Select Prompt me... if you like telling guests beforehand what four-digit key you will use for a future session. When that date rolls around and you start the session, Glance will prompt you for the key. In rare instances, Glance Customer Care may ask you to Always tunnel to alter the way you connect to the Glance service.
Start Session - Show My Screen
Click the Glance "G" icon in your menu bar and choose Start Session - show my screen.
Ask your guest to go to the web page at your Glance Address, enter the Session Key, and click Join Session. Your first guest must join within ten minutes, before the Session Key expires. Additional guests can join at any time.
Start Session - View Guest's Screen
On your Mac:
- Click the G icon in your menu bar or control-click (right-click) the dock icon.
- Select Start session - view guest's screen.
- When you are asked "How do you want the session to start?", choose either:
- "View only" (to only see their screen)
- "View and control" (to allow you to control and type on their screen)
On your guest's Mac or PC:
- Ask your guest to go to the web page at your Glance Address, enter the Session Key, and click Join Session.
- Tell your guest to follow the instructions on their screen.
- Have them click "Allow" to allow you to view and/or control their screen.
Joining a Session
Guests usually join your session with their web browser. Start a session while your guests are on the phone and ask them to:
- Browse to your Glance web page.
- Enter the Session Key and click the Join Session button.
Alternatively, you can click the email button on your Session Information window to create an email with a link to your session. Add anything you like and send it to your guests.
To invite people you text message, click the copy button. This puts a link to your session on your clipboard. Paste the link into a message and send it to your guests.
You can even post an invitation to Facebook or Twitter.
Guests can also connect from your company's website. Add a Glance box to any web page with just two lines of HTML. Tell your guests to enter the session's key and click the Glance button. Moments later, they see your screen.
Clicking the Can you Glance link takes them to a web page that checks their computer for Glance compatibility. It's located at www.glance.net/CanYouGlance.
Finally, you can join someone else's Glance session from within Glance. Click your "G"-icon and choose Join Session. Enter your guest's Glance web page address and session key.
During a Session
Once you start a session, several indicators appear:
- A red square appears around the Glance "G" icon.
- A yellow border appears around the edge of your screen, to remind you it can be seen by your guests.
- A Session Info dialog box appears, reminding you to tell your
guests to go to the web page at your Glance Address and enter the
Session Key. The Session Status shows how many guests have connected.
Clicking Close this window hides the Session Info box. The session remains connected. To show the Session Info dialog box again, click the "G" icon and choose Session Info from the Glance menu.
Tip: To recall your session key during a session, hover your mouse over the "G"-icon in your menu bar. Alternatively, click the "G"-icon and choose Session Info.
During a session, several additional menu items are available:
Choose Hide my screen when you do not want your guests to see your screen. This does not end your session. Choose Show my screen to resume showing your screen.
The border around your screen vanishes and the Glance icon in your menu bar and/or dock flashes when your screen is hidden. Each guest's view is replaced with a white screen and the message "Screen not being shown". Everyone stays connected.
Allow / Stop remote control lets you share control of your mouse and keyboard with your guests.
Session info shows how many guests are in your session and how to invite additional guests.
End session allows you to end the session for all guests. You will be prompted to confirm this selection.
Remote Control
While showing your screen, you can share control of your mouse and keyboard with your guests. Click the G icon and choose Allow Remote Control. The border around your screen changes from yellow to red.
When viewing your guest's screen, you can request remote control when guest joins, or your guest can Single-click the G icon on their computer and choose Allow remote control
When you Allow Remote Control, each guest's pointer says "Click to control". A guest clicks his mouse to get control. Only one guest at a time can have control.
When a guest has control, a red dot appears over their cursor.
To temporarily take back control from a guest, just move your mouse. That guest's pointer changes to a circle-slashed arrow. Pause a few seconds to let a guest regain control.
When done, click your G icon and select Stop Remote Control.
No one can get control of your computer when you don't allow it. We suggest that you not leave remote control running unattended.
Selecting the Monitor to Show
If you have more than one monitor on your computer, you can select which one Glance shows to your guests.
Click the "G"-icon. Choose Settings > Options.
Select the monitor you wish to show in the menu next to "Show monitor".
Ending or Leaving a Session
Glance behaves like a telephone call. Guests can come and go, but when the last guest leaves, the session ends and its key expires.
Guests leave by closing their viewer window. As session host, you can end your session at any time, disconnecting everyone. Click the "G"-icon and choose End Session.
Creating Keys for Future Sessions
Every Glance session has a four-digit Session Key.
You can have Glance ask you what key to use, instead of getting a random one. This gives you key predictability for sessions you schedule.
Click the "G"-icon. Choose Settings > Options > Prompt me to create a key when starting each session.
Send an invitation email with your Glance web page address, a four-digit session key (make one up), conference phone number, scheduled time and agenda.
Just before the event, start a session. Glance will prompt you for the session's key. Enter the key in your invitation.
Managing Your Account Online
Access your online account at any time. You can review detailed session activity reports, change your Glance web page address and password, update contact information and your credit card details.
To access your account, click the "G"-icon, choose Settings and then Manage Account Online.
You can also visit www.glance.net and choose My Account in the upper right of the home page.
Login Page
Enter your Glance Address and Password to access your account.
Main Menu
Lists recently-completed sessions for your Glance Address.
Update Profile
Change your name, e-mail, and password information.
Get More Glance
Shop for more capacity.
Update Billing Info
Keep your credit card information up to date.
Change Glance Address
Make sure it's easy for your guests to spell.
Manage Users
Add or delete users, view detailed reports of their usage and view current subscriptions.
Log Out
Exits your account management area. (Glance automatically logs you out after 10 minutes of inactivity.)
Glance Glossary
Browser
An application used to browse the Web, like SafariTM,
Microsoft Internet Explorer® or Firefox®.
Glance Address
The location of the web page where your guests enter the current Session Key to see
your live screen. Glance Addresses look like yourname.glance.net.
Session Key
A random four-digit number needed to join a session. It changes with each new session.
You can also assign keys for future sessions.